I’ve just read a lovely rant by Dave Gorman about BT and his internet service being down. It’s the kind of post I’m trying not to write about my (ongoing) trials and tribulations of trying to get an iPhone 3G and some kind of semi-decent customer service during the process. But I digress, the reason I’m writing about this is that this point stood out for me:
You can get a courtesy car when your motor is crocked so why not a courtesy internet connection? Especially when the bit that’s broken down is at their end of things.